Abstract
While digital technologies provide the backbone for digital twins of product, process, and performance, early adopters of digitalization recommend that technologies need to be supported by reengineered processes to unlock capacities and empower people. While the existing research literature provides insights into digital technologies, holistic consideration of product development processes and their responses to interventions is found lacking. This study focuses on the experiential inputs of manufacturing professionals to build a perspective of a customer-centric digitalized value chain enriched with digital twins of product, process, and performance. Authors interacted with SME stakeholders, through brainstorming workshops organized under the aegis of a premier Indian industry association. Based on the insights drawn from the expert interactions, monitoring, optimization, integration, and customer satisfaction have been established as the strategic steps of digitalization. This study adds to the digital twin-based engineering knowledge by introducing a versatile process-technology-performance matrix. SMEs can adopt this matrix to tailor solutions to their unique business needs, enabling flexible creation of digital twins. This aspect makes this study relevant and novel for manufacturing SMEs preparing for implementing transformative digital technologies.
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