Abstract
This study aims to determine the Health Service Innovation Strategy at the Kendari City General Hospital. The method used in this research is a qualitative descriptive study by collecting data through observation, interviews, and documentation.Determination of informants in this study was conducted by purposive sampling. While the data analysis technique uses a qualitative descriptive analysis model. The results of this study indicate that the health service innovation strategy at Kendari City Hospital is a web application-based referral information system innovation regarding the availability of Inpatient Rooms or known as the Innovation System for Patient Referral Room Availability Systems (SEKAR) with this service information system for all Puskesmas in Kendari City can utilize this information to provide maximum referral services to the people of Kendari City in particular even the people of Southeast Sulawesi in general with the aim of minimizing public complaints about the uncertainty of room availability. With this information, handling is faster so that it can prevent deaths due to delayed access to services. In the application of this innovation, the management of Kendari City Hospital still faces several obstacles including the lack of socialization and publication about this health service, updating patient data in each hospital room becomes an obstacle. In addition, the budget as a fulfillment of the availability of supporting facilities such as computers is still limitedKeywords: Health, Innovation, Services, Strategies
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