Storytelling as a Pedagogic Method to Promote Cultural Humility at a Student-Run Free Clinic

Abstract

**Abstract** This study explores the efficacy of training programs aimed at promoting cultural humility and lifelong learning among healthcare professionals, focusing on the context of Avicenna Community Health Center, a free clinic serving uninsured or underinsured adults in Champaign, IL. Specifically, it investigates the impact of H.E.A.L.E.R.© training on student volunteers and the effectiveness of storytelling as a pedagogic approach in continuing education for healthcare professionals. The H.E.A.L.E.R.© training, led by Drs. Michelle Mao and Terán-García, is a mandated program for Avicenna volunteers, comprising activities such as self-identity exploration and case studies. Additionally, the study examines the role of storytelling in engaging staff nurses in continuing education, citing evidence that storytelling is more effective than traditional methods in fostering positive attitudes toward professional development among nurses. Through thematic analysis of interview data from 10 participants, several key themes emerge. Firstly, the training and clinical experiences encourage self-reflection and awareness of biases among volunteers. Secondly, effective communication, particularly with non-English-speaking populations, is emphasized, emphasizing the importance of avoiding assumptions and judgments. Thirdly, the clinic's holistic approach to healthcare, including case management and lifestyle medicine, underscores the commitment to equity and equality in patient care. Finally, storytelling emerges as a powerful tool for fostering understanding and trust among healthcare professionals and patients alike. Recommendations for future trainings include diversifying continuing education opportunities on cultural humility and incorporating interactive activities like storytelling and implicit bias exercises. However, the study acknowledges limitations inherent in qualitative research methods, such as small sample size and potential biases in participant responses. Looking ahead, the study suggests expanding H.E.A.L.E.R.© training to other student-run free clinics and programs serving underrepresented groups, with the aim of further promoting cultural humility and enhancing the quality of care provided to marginalized communities.