Story-telling at work: a complex discursive resource for integrating personal, professional and social identities

Abstract

Workplace narratives are one means of satisfying the complex demands of identity construction at work. Following reference to the relevant literature, this article discusses the range of narratives identified in our extensive New Zealand corpus of workplace interactions, distinguishing between more socially-oriented ‘workplace anecdotes’, and more transactionally-oriented ‘working stories’. While both orientations are often relevant, the distinction is useful in examining how different types of narratives function in the construction of diverse facets of an individual's identity. In the final section, one particular workplace narrative illustrates the complexities involved in accomplishing a narrative in a formal meeting, and the analysis explores how two members of a senior management team use the narrative to negotiate contrasting aspects of their professional and social workplace identities.