Abstract
The goal of this study is to ascertain the critical elements affecting public acceptance and readiness to advocate electronic government services in Vietnam. An online survey was conducted among Vietnamese citizens. The chosen respondents had experience with e-government services. The analysis was utilized with the data gathered from 316 clean and legitimate responses. PLS-SEM analytic techniques and the SmartPLS program were adopted to execute analyzing processes. The findings indicate that three essential factors influenced the adoption of e-government services: (i) perceived service value, (ii) citizen e-empowerment, and (iii) fear of Covid-19. The perceived value of services, fear of Covid-19, and acceptance of e-government services all have a beneficial effect on citizen intention to recommend e-public services. This study suggested three practical implications: (a) leveraging the challenges of Covid-19 pandemic is to promote e-government services; (b) enhancing public service quality and informational quality is critical and vital to adopting e-government services, and (c) promoting citizen e-empowerment, outcomes, values, self-responsibility, and working procedures of e-public services to all citizens is necessary.
Highlights
Digital innovation has been a critical driver for developing societies and economies in the 21st century
The findings indicate that three essential factors influenced the adoption of e-government services: (i) perceived service value, (ii) citizen e-empowerment, and (iii) fear of Covid-19
Citizen adoption of e-government services were adopted from De Ruyter et al (2001), whereas citizen intention to suggest construct was generated from the items of Oliveira et al (2016) and fear of Covid-19 was adapted from the scale of Ahorsu et al (2020)
Summary
Digital innovation has been a critical driver for developing societies and economies in the 21st century. According to the United Nations (2020), digital technologies have evolved faster than any other breakthrough in human history, reaching around 50% of the world’s population in less than two decades. Throughout history, the industrial revolutions 1.0, 2.0, and 3.0 brought profound changes in production. The fourth industrial revolution focuses on embedding the technologies in the societies and representing an entirely new way for people’s connection and interaction. Digital transformation or government digitalization is one of the most important but not new phenomena. E-government was envisioned in the United States of America in 1993, it has since been accepted and developed globally, regardless of whether the country is developed, less developed, or developing
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