Staying connected under fire: Effects of individual roles and organizational specialization on the robustness of emergency-phase communication networks

Abstract

Communication network connectivity is central to organizational performance, but maintaining connectivity can be difficult during periods of disruption. During the World Trade Center (WTC) disaster of September 11th, 2001, both emergency response-specialized organizations and organizations without such specialization forcibly adapted to a radically altered environment. Their dynamic communication networks necessarily entailed trade-offs between competing demands for efficiency and robustness to disruption. Of particular importance is whether organizations concentrated activity within a small number of “hub” nodes, and whether those with existing coordinative roles were critical to maintaining connectivity. We examine these questions by analyzing seventeen organizational communication networks in the WTC disaster. We find that organizations maintain connectivity through relatively small numbers of coordinators, but the realization of institutionalized coordinative roles depends upon organizational context. Further, we find distinct patterns of robustness, with the removal of key players leading to mass isolation in specialist networks versus a gradual pattern of failure in non-specialist networks. These results suggest that organizations responding to disruptions within their usual domain of operations will be more likely to retain institutionalized roles when building emergent networks, although this increases the network's fragility in the event of the loss of one of those coordinators. Organizations responding to novel threats may reconfigure more radically, limiting vulnerability to the loss of institutionalized—but not emergent—coordinators.