Abstract
Purpose: This article aims to analyze the level of losses due to damage in a supermarket chain to understand the reason for these occurrences.
 Methodology/Approach: From data collected in May 2018, a survey of the most critical departments and items with the highest percentage of losses was performed and statistical control was applied from the p graph. A case study in the capital of Rio Grande do Norte.
 Findings: It was found that 84.6% of losses were concentrated in the meat, dairy, beverages, eggs and grocery departments. It was also found that the fraction non-conforming of losses is out of statistical control, which led to the interruption of monitoring.
 Research Limitation/implication: The data provided by the company, as the reason for each breakdown of the items was not informed. Thus, without this information, quality control was interrupted.
 Originality/Value of paper: This work lies in the gap of the Brazilian literature on the application of statistical quality control in losses by damaged products in a supermarket chain, since there are numerous studies that analyzed losses in supermarkets in Brazil. None of them performed damage monitoring, using the control chart p.
Highlights
Strategic planning allows the supermarket to define the business, mission, vision and principles, as well as to evaluate the internal and external environments to build the strategic posture, to elaborate the strategic objectives and goals, to create monitoring action plans (ZANATTA et al, 2020).In a world marked by fierce market disputes, where small operational advantages are capable of generating major competitive advantages, a striking fact in retail sales, loss rates have grown steadily and become a source of concern for executives and entrepreneurs who, still today, find it difficult to identify the damaging impacts on their business bottom line
Cost reduction is of great importance for any company, so it is common the difficulty to find the source of losses, especially in supermarket chains, where the high percentage of products that are damaged or stolen is huge, making them impossible to sell
This article aims to analyze the level of losses due to damage in a supermarket chain to understand the reason for these occurrences in order to present suggestions to minimize them
Summary
In a world marked by fierce market disputes, where small operational advantages are capable of generating major competitive advantages, a striking fact in retail sales, loss rates have grown steadily and become a source of concern for executives and entrepreneurs who, still today, find it difficult to identify the damaging impacts on their business bottom line. The topic of loss prevention is very recent in Brazil. Cost reduction (maintaining the same level of quality and production) is of great importance for any company, so it is common the difficulty to find the source of losses, especially in supermarket chains, where the high percentage of products that are damaged or stolen is huge, making them impossible to sell. What steps should be taken to minimize the recurring losses of damaged products in a large supermarket chain?
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