Abstract
As technology advances and our dependency on software increases, the requirement to develop the correct means to improve quality in both the development phase and the maintenance phase of software life cycle support becomes increasingly significant. The focus of this paper is on the dilemma facing software engineering in maintaining quality within the constraints of the maintenance phase. The paper further proposes that the software maintenance process can also be analyzed and improved using statistical process control (SPC) techniques. The methods discussed in this paper have been proposed for use in the Software Maintenance project at NUWC Detachment Norfolk. Upon successful testing at NUWC Detachment Norfolk, they will be forwarded to the AN/SQQ-89(V) (interagency) Software Quality Evaluation Committee for use by other agencies which are developing and maintaining AN/SQQ-89(V) software.
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