Abstract
This work attempts to effectively compare Call Setup Success Rate CSSR against industry benchmarks and competitor networks to identify areas for improvement and sets performance targets. Four mobile telecommunication networks operational in Yenagoa – Southern Nigeria were considered. Results obtained shows that MTN and Airtel performed above the regulator’s benchmark of 98% in all cases, while Globacom and 9moblie had instances where their performance fell below the benchmark. The maximum values obtained within the period in view was 99.79% and it was gotten from 9mobile while the minimum value obtained was 94.07% and it was from Globacom. In the years 2017, 2019 and 2020 all the networks had values exceeding the NCC’s benchmark, this affirms that it is possible for the networks to perform optimally if adequate measures are put in place for improved QoS.
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