Abstract
Abstract This case study analyses to what extent the shift to e-government required by the latest EU strategies is changing public service delivery in health services. The following details present an overview of the consequences that e-government technologies, embedded in European governments’ strategies, have on public service delivery at a practical stage. The research draws upon an in depth study of the e-government strategies of the European Union and Italy, with regard to deployment and adoption of eHealth applications, and with a look at infrastructure implementation aspects and at organizational and legal issues. We aim at assessing the extent of the shift to eHealth technologies in the declared strategies of the analyzed country, and at ascertaining alignment among declared strategies and actual practices put in place to foster public health and well-being in Italy.
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