State of E-Governance at Urban Local Government in Bangladesh: A Paradigm of Rajshahi City Corporation

Abstract

The purport of this study is to depict the present scenario of e-governance at urban local government in Bangladesh. Rajshahi City Corporation (RCC), as a leading municipality in initiating and applying e-governance, has introduced almost ten e-services. After a deep exploration on RCC, it reveals that EBRIS and SARMS both the e-governance projections of RCC are successfully implemented presently. E-tender, e-nothi, e-death registration and web portals are also fairly implemented. And e-revenue and e-application are on the way to implementation. Contrarily, e-waste management, sms-based information service and smart rajshahi app are not implemented yet. The most realistic findings of this research are the unimproved ICT infrastructure, lack of proper IT training of the e-service providers, lack of cooperativeness of e-service receivers, lack of e-literacy of e-service receivers, intervention of third party and demanding bribe for providing e-services, harassment by e-service providers, lack of efficiency of e-service providers and lack of awareness of e-service receivers about e-governance. As an empirical research, it uses both the qualitative and quantitative methods. This study is an endeavor to present an overall current status of e-governance in RCC.