Abstract
StarKeeper network troubleshooter is a real-time interactive expert system that assists clerks, technicians, and network administrators with varying skill and experience levels in isolating and correcting faults in Datakit® virtual-circuit switch networks. The system interrogates and manipulates network components via a standard login to an existing element management system. Given a symptom description and minimal background information, the system can automatically isolate and correct network faults. It provides detailed corrective procedures in cases where human intervention is required. Feedback mechanisms let the system adapt to different networks and to individual operators.
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