Abstract
Contends that, on average, US corporations shed half their customers in five years and the same amount of employees in four years, plus 50% of investors in one year, stunting corporate performance by 25% or more. Believes that the cure is to create a self‐enforcing virtuous circle based on retaining customers' loyalty — which also requires the loyalty of employees and this should be developed among investors. Accepts that this may seem an oversimplification as it ignores vendors, distributors, local communities, and all the other more visible stakeholders in a business.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
