Stakeholder management in disaster restoration projects

Abstract

Purpose– This paper aims to identify stakeholder issues on disaster restoration projects from a contractor perspective. Disaster occurrences normally warrant substantial restoration and reconstruction efforts. These projects involve the mitigation and repair of disaster-affected buildings and structures.Design/methodology/approach– This study is essentially exploratory in nature. It reviews relevant literature and then presents empirical research findings garnered from disaster restoration practitioners. A survey using the Likert rating scale method was used. The data were collected via an online questionnaire survey.Findings– The results confirm that disaster restoration projects contain significant stakeholder issues and challenges. Furthermore, these can differ from conventional construction and the work of “first responders” to disaster situations. Hence, disaster restoration projects are seen as having their own unique identity.Research limitations/implications– This paper has only set out to uncover stakeholder issues on disaster restoration projects. Future research that delves into the issues in greater depth would be useful.Practical implications– Disaster restoration practitioners need to be aware of conflicting stakeholder interests. These need careful management so that stakeholder issues do not impact successful project outcomes. Hence, informing industry (and academia) on these issues carries significant importance.Originality/value– Past research has tended to adopt macro perspectives on disaster preparedness, response and management. This research focuses on repairing and restoring disaster-affected buildings and structures from a restoration industry standpoint. The findings should be useful to the global disaster restoration community and those in associated fields.