Abstract

ABSTRACT Oil spill prevention and response embody both technical and communication issues. On the technical side, Alyeska Pipeline Service Company/SERVS has worked diligently to provide a major spill prevention program for the transportation of Alaska North Slope crude through the Trans-Alaska Pipeline System (TAPS) from Prudhoe Bay to Hinchinbrook Entrance. Significant reductions to potential risks have been achieved by designing and commissioning new marine equipment for the tanker escorting service and implementing well-coordinated procedures. In addition, the response side continues to be enhanced through focused training by using improved equipment and technologies. Prince William Sound Regional Citizens' Advisory Council's (RCAC) mission includes communications and oversight. The RCAC and Alyeska attempt to work cooperatively at all levels—from concept, to technical analyses, to policy decision making, and through implementation and verification. In that context, stakeholder communication is a continuous challenge for both organizations. This paper discusses the challenges of communicating using a collaborative problem-solving approach.

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