Staff Perception of Respect for Human Rights of Users and Organizational Well-being: A Study in Four Different Countries of the Mediterranean Area.

Yosra Zgueb,Giorgio Tamburini,Goce Kalcev,Cesar Ivan Aviles Gonzalez,Sofian El-Astal,Alessandra Perra,Antonio Preti,Martina Piras,Viviane Kovess,Mauro Giovanni Carta,Uta Ouali,Iskren Kirolov,Giorgia Testa,Ferdinando Romano

doi:10.2174/1745017902016010109

Abstract

Background:The perception by mental health service staff of respect for users' rights is a fundamental component of organizational well-being. The objective of this work is to examine how cultural differences and the working context can influence the perception of respect for users' rights in mental health professionals in the Mediterranean area.Methods:An observational survey carried out in four different mental health networks in four countries of the Mediterranean area (Tunisia, North-Macedonia, Italy, Palestine). Each invited participant fulfilled a format on socio-demographic information and coded the Well-Being at Work and Respect Right Questionnaire (WWRR). All data were encrypted and analysed using the Statistical Package for Social Sciences (SPSS) version 20. The Games-Howell post-hoc test was used to assess differences between countries. The Games-Howell test does not assume equal variances and sample sizes. Eta-squared (η2) was used as a measure of effect size in the ANOVA (η2 around 0.01, 0.06, and 0.14 are considered small, medium, and large, respectively).Results:The sample included 590 professionals working in the mental health field. The four countries showed statistically significant differences with regards to the quality rights assessment tool. Participants from Italy reported, on average, the highest scores across the questions. There were also differences across the countries about the perception of the impact of available resources on the effectiveness of care (η2 = 0.106).Conclusion:Our findings offer a useful insight into the perception of the quality of mental health services, especially from a users’ rights point of view.

Highlights

The perception by mental health services staff of the respect for users' rights is a fundamental component of organizational well-being, as previously described in the literature [1 - 3]
The importance of the respect of users' rights by the mental health services staff is confirmed by the validation study, at least in the Mediterranean area, of the Questionnaire on Well-Being at Work and Respect of Rights (WWRR) which is reported by another work of this same special issue [8]
Participants were, on average, younger in Tunisia and Palestine than in Italy, with participants in Macedonia being in the middle (Table 1)

Summary

Introduction

The perception by mental health services staff of the respect for users' rights is a fundamental component of organizational well-being, as previously described in the literature [1 - 3]. The importance of the respect of users' rights by the mental health services staff is confirmed by the validation study, at least in the Mediterranean area, of the Questionnaire on Well-Being at Work and Respect of Rights (WWRR) which is reported by another work of this same special issue [8]. The objective of this work is to examine, through the administration of this same questionnaire in different Mediterranean countries, how cultural differences and work context can influence the perception of respect for users' rights in mental health professionals. The objective of this work is to examine how cultural differences and the working context can influence the perception of respect for users' rights in mental health professionals in the Mediterranean area

Objectives

Methods

Results

Discussion

Conclusion