Аssessment of quality of provision of medical care to nurse personnel after a mass receipt of victims to a medical organization on the example of a terrorism in St. Petersburg

Abstract

Relevance. The development of methodological support for nursing services operating in the daily routines of a medical organization with increased preparedness in an emergency requires long-term scientific and methodological support and the development of practical recommendations on the organization of nursing services in emergency situations.The goal — to analyze the organization of work of nurses and assess the quality of medical care at the Research Institute of Emergency Medicine. I. I. Dzhanelidze at the arrival of victims of the terrorist attack on April 3, 2017 in the St. Petersburg metro.Materials and methods. The experience of organizing medical care upon admission of victims after a terrorist attack to the Scientific Research Institute of Emergency Care named after I. I. Dzhanelidze. During the study, the source of information was specially designed questionnaires (n=125 nurses). The main research methods: sociological, analytical, descriptive statistics.Results and discussion. It was revealed that not all nurses received information about the arrival of victims after the terrorist attack by the warning system, almost every fifth nurse does not know what post she is assigned to in the event of an emergency, and almost every tenth nurse is not sure of her responsibilities in the attack. More than half of nurses believe that in emergency situations the number of nurses should be increased, since the lack of nursing staff reduces the quality of medical care for victims of the terrorist attack.Conclusion. Identified problems require the development of universal protocols and action algorithms for organizing the work of the nursing staff of a multidisciplinary hospital during the provision of assistance with the admission of victims of emergency situations and terrorist attacks to improve the quality of medical care.