SÜREÇ YÖNETİMİNİN ETKİSİNİ ARTIRAN KRİTİK BAŞARI FAKTÖRLERİNİN ÖNCELİKLENDİRİLMESİ

Abstract

There are plenty of criteria that affect the success of process management studies, which are of critical importance in terms of ensuring general efficiency measurement and traceability in enterprises, in reaching their final aims. In this article, a study was conducted to determine the Critical Success Factors (CSFs) that need attention in order to maintain successful process management and to analyze these factors with multiple criteria. During the identification of CSFs, case studies were conducted as well as in-depth literature research. In the analysis of the determined CSFs, the Analytical Hierarchy Process (AHP) technique, which is integrated with the spherical fuzzy numbers because it focuses on the hesitancy degree of decision-makers, was employed. According to the results, the human-factor in process management was determined as the most important CSFs, while the appropriate determination of the team was the most important sub-CSFs. It is foreseen that the practical and theoretical information presented as a result of multi-criteria analysis in this study is a guide for companies and professionals who want to carry out their process management studies successfully.