Abstract

This team?s low morale and high stress were a result of the members feeling overwhelmed by too many responsibilities. The 10-by-10 communication structure made it difficult to achieve consensus, there were too many meetings, and everyone was suffering from the high cognitive load. By splitting into two teams, each can be more nimble, which the manager likes, and have a lower cognitive load, which the team likes. There is more opportunity for repetition, which lets people develop skills and demonstrate them. Altogether, this helps reduce stress and improve morale.

Full Text
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