Abstract
The main purpose of this research is to examine the speed strategy of public administration services in fulfilling the basic rights of citizens in rural areas in Indonesia. The method in this research is descriptive type with quantitative approach and use explanatory survey. The target of the research was villagers in four districts in Jambi Province. The instrument used to collect the data is by using a structured questionnaire given to the sample respondents. The statistical tool to examine the hypotehsis is by using Partial Least Square (PLS) method with smart-PLS as the software. The study found that the speed strategy of public administration services has a positive and significant influence on fulfilling the basic rights of citizens in rural areas. However, these positive and significant effect towards fulfilling the basic rights of citizens are mediated by public administration services. These suggest that the role of public administration services in rural areas should be transparent, accountable, and it needs to accommodate public participants and public right equally.
Highlights
Public service is one of the fundamental aspects at the national, provincial and rural levels of government
The research results from Angkat, Kadir & Isnaini (2017) show that public administration services are well implemented that are according to the requirements and applicable procedures so that the community feels unbearable and services are provided free of charge
People who are taking care of administrative files served by heart if there are people who experience difficulties in filing, there are criticisms and complaints that need to be conveyed, the service officer willing to accept the input as introspection to give better service
Summary
Public service is one of the fundamental aspects at the national, provincial and rural levels of government. Public services are discussed bureaucratic management but discusses fulfillment the needs of the community. Public administration services related to community needs related to ownership of official documents as proof of authenticity and validity from identity as a citizen and obtain legal recognition (Mosso, Singkoh & Sumampow, 2018). The research results from Angkat, Kadir & Isnaini (2017) show that public administration services are well implemented that are according to the requirements and applicable procedures so that the community feels unbearable and services are provided free of charge. The research conducted by Brinkerhoff, Wetterberg, Wibbels (2017) which states that citizen satisfaction with public administration services influenced by the distance of access to services
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