Speech etiquette as the main component of the over-professional skills of a higher education institutions’ lecturer

Abstract

Background: The relevance of the study lies in the need of studying lecturer’s language etiquette, his role in the formation of a professionally oriented personality in terms of improving the system of higher education, in the process of implementing new requirements and standards of education. Purpose: To identify the components of lecturer’s language etiquette, which are important for students of higher education, as well as to identify ways of their formation and development. Materials and Methods: A questionnaire was developed using Google Forms to implement the study. The questionnaire was distributed by e-mail among 70 students from Kharkiv National University of Civil Engineering and Architecture (Kharkiv, Ukraine) and 40 students from Sukhum State University (Tbilisi, Georgia). Results: The survey allowed to find that the main principles of language etiquette of the lecturer are: politeness, tact, kindness, tolerance, friendliness, ability to listen, others. Among the violations of the rules of language etiquette of the lecturer, which are most common, students noted the following: talking in “high tones”, excessive categorical statements, hostility, tactlessness, rudeness, bias, arrogance, others. Conclusions: The most popular in the process of pedagogical communication are the lecturer’s competencies, such as listening skills, managing their emotions and states, interaction with students based on understanding their values and needs, tact, politeness, tolerance, friendliness. Especially important are the skills of building effective speech, establishing and maintaining a communicative balance in the audience, creating an atmosphere of trust, psychological comfort, open and equal cooperation. These skills and abilities become especially relevant in the era of digitalization and the transition to blended learning.