Abstract
This study examined how physical office spaces can support the creation of knowledge related to creativity and to foster a communicative environment. This research aims to determine spatial configurations that can help facilitate communication for knowledge creation processes associated with creative works by focusing on knowledge creation behaviors (SECI Model), the amounts of communication, and social networks as the dimensions for measurement. Using the case study approach, this cross-sectional study examined two small-scale interior design firms in Malaysia. Space syntax VGA analysis was used to identify the potential space that would facilitate a communicative environment. Ethnographic methods were used to examine the empirical evidence, while semi-structured interviews were used to derive the SECI behaviors performed in creative organizations such as the firms in the case studies. The findings showed various spatial configurations and usage depending on the communication occurrences of SECI behaviors. Since organizations place high expectations on increasing knowledge productivity, the knowledge gained from this study can help workplace planners to propose suitable spaces according to an organization’s work culture.
Highlights
1.1 BackgroundAfter going through of the hunting and gathering age agricultural, the agricultural age and the industrial ages, the global economic life has entered its fourth stage— which is known as the “information age
This study aims to answer the following questions, ‘what kind of spatial settings has the potential to facilitate a strong communicative environment for knowledge creation processes?’ ‘What are designers’ preferred spatial settings when conducting knowledge creation activities associated with creativity?’ And ‘ With whom do designers interact in those particular spatial settings when performing knowledge creation processes?’ Based on these research questions, this study aims to determine the spatial configurations that best facilitate communication for knowledge creation processes related to creative works
This study has identified communicative environments for SECI behaviors by measuring communication occurrences while the designers are performing the expected behaviors
Summary
After going through of the hunting and gathering age agricultural, the agricultural age and the industrial ages, the global economic life has entered its fourth stage— which is known as the “information age. Some scholars agreed that the increase in communication helps facilitate the process when organizational members use their cognitive abilities to explore knowledge creation processes associated with creativity (Large, 2005; Mueller & Lee, 2002; Stryker, Santoro, & Farris, 2012; Zimmermann, Sypher, & Haas, 1996). This study investigates the affects of physical spaces in communication by identifying the characteristics of spatial configurations that encourages organizational members to leverage their creativity by focusing on communication in the knowledge creation process
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