Spam Review Detection using Machine Learning

Abstract

Customer opinions play a vital role in buying decisions. These days most customers post their opinions about products on blogs, e-commerce sites, review sites, and social networking sites. The above information is consumed by business or corporate organizations, as they are eagerly interested in analyzing consumer views about their products, services, and support. As people buy products after reading the reviews, the kind of reviews that a product attracts are of concern to the sellers. This means that a positive review on the product would bring in sales and a negative one would reduce them. The project leverages Natural Language Processing (NLP) techniques and supervised learning algorithms to build a robust spam review detection system. The system is trained on a dataset comprising genuine and spam reviews, and it extracts various features from the textual content of reviews, such as sentiment analysis, linguistic patterns, and semantic meaning.