Abstract
This research seeks to identify the sources of, reactions to, and tactics that nurses use to address aggression in the workplace. Models explaining aggression have limitations and do not address the tactics that victims use when confronted with aggression. Personal interviews were conducted with 47 RNs at a large university hospital. Grounded theory techniques were used in the analysis. Tactics varied by the type of perpetrator being addressed. Coworkers were likely to be the aggressor, with patient care technicians being the most commonly identified aggressor toward RNs. Knowing the sources, reactions, and tactics used in response to aggression is necessary to support the development of preventive and responsive strategies from individual and organizational perspectives.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
