Sosio-Technology analysis of SMEs readiness in quality management system implementation

Abstract

Generic requirements of ISO 9001 make it applicable to all types of organizations including SMEs. However not a few of SMEs are not able to obtain recognition or certification from ISO 9001. Problems faced by SMEs are lack of capital and access, limited human resources, low knowledge and skills to weak business networks and market penetration ability is alleged to be the cause. This certainly does not mean that SMEs are not able to apply ISO 9001. In the initial survey research, researchers found some SMEs took the initiative to successfully obtain certification. This study aims to examine the level of readiness of SMEs in the application of quality management system in terms of socio-technology. The research method used is survey with descriptive quantitative approach. The results showed that overall the level of SME quality culture is still relatively low with an average score of 2.15. This means that the level of readiness of SMEs in the implementation of quality management system is also said to be low. Some principles of quality management have been done but still far from ideal conditions where quality aspects have not been a priority of SMEs.