Abstract
The construction industry is a major player in the economy, generating both, employment and wealth. However, many projects experience quality problems thereby causing costs to exceed initial estimates. A number of human-related factors affecting quality management implementation in residential projects were identified and the most common factors were evaluated by using both the data collected in a survey conducted with residential projects contractors and owners, as well as interviews with senior professionals in the field. In addition, the t test was used to determine the degree of agreement among the correspondents. Most correspondents agreed that the leading causes of human-related quality problems were: resistance to change to new work procedures, lack of commitment of workers on the site, and poor cooperation and lack of resources sharing among different parties.
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