Some Aspects of E-commerce Business Process Automation

Abstract

Automation of e-commerce business processes is one of the key elements in optimising e-commerce operations. Modern enterprise resource planning (ERP) systems and customer relationship management (CRM) systems contribute to the optimisation and automation of e-commerce business operations. The article discusses the benefits of business process automation, such as reduction of time, costs and risks, and data analysis for making informed management decisions. Some aspects of automation of e-commerce business processes are investigated, such as control of stocks of goods, tracking the movement of goods (logistics business processes), analysis of supply and demand, forecasting market trends, and planning and management of resources. The purpose of the article is to study and analyse various systems for automation of business processes, in particular, accounting and sales of goods, e-commerce; to identify existing problems and ways to solve them; to apply an innovative approach to the implementation of information systems for e-business support, which combines the guarantee of a high level of security and excellent performance with a wide range of functionalities that meet modern user requirements. The research methods are the main methodological approaches and technological tools for creating high-performance and user-friendly e-commerce business process automation systems. The novelty of the research is the analysis of modern technologies for developing platforms for supporting e-commerce business processes, the results of which can be used in the development of an in-house software product – a system for automating business processes, in particular, accounting and sales of goods. Conclusions. The paper examines the existing views on the modern approach to the development of e-commerce business process automation systems. The advantages and disadvantages of the known e-commerce business process automation systems are analyzed, and the importance of such systems in achieving the efficiency and competitiveness of enterprises in the modern business environment is noted. The introduction of IT and relevant business process automation information systems makes it possible to increase the accuracy of accounting, reduce the time and cost of operations, improve customer interaction and optimize resource management.