Abstract
Tra Vinh University (TVU) is the first green university in the Mekong Delta and is one of two universities in Vietnam to enter the top 300 most sustainable and eco-friendly universities of the UI GreenMetric rankings. Besides. TVU is certified to accredit national and international education by FIBBA and AUN-QA quality standards. TVU has launched 28 postgraduate programs. 58 Undergraduate programs and 8 Advanced diploma programs with full-time training. associate training. part-time training and distance training. This study aims to find factors that impact satisfaction with the quality of educational service. specifically about part-time students of TVU and propose solutions to improving the quality of this service type of education. This study was carried out by interviewing experts and analyzing primary data by questionnaire with sample size n = 598 and statistical error ∝=5%. The results indicated 6 factors in order of importance as follows: (1) Supporting Services (2) Reliability. (3) Empathy. (4) Responsiveness. (5) Assurance and (6) Tangibles. These findings of this study are not only applied to improve the satisfaction of the students about the quality of educational support service of part-time education of TVU in particular but also for other universities in general.
Published Version
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