Abstract

During a union campaign, human resources manager Wright held meetings with employees and asked for their โ€œfeedbackโ€ on recent changes, what they liked and disliked, and โ€œrecommendations for more changes.โ€ Employees voiced various complaints in response, including that there were no written guidelines or standard procedures for implementing the changes; their tools and equipment (forklifts, pallet jacks, radios, and scanners) were old and poorly maintained; there were too few quality controllers scheduled per shift; and they were averaging a lot less money under the new pay plan.

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