Abstract
Abstract : Assessing the software supportability risk of Air Force acquired systems is necessary to enable various decision makers to properly plan for system deployment. Risk assessment (RA) is required throughout the system acquisition life cycle. Since the perspective of OT&E is focused upon the overall system mission, including supportability, methods are required which point software testers to areas which require emphasis and which provide decision makers with an assessment of software and software support risk for production decisions. Due to the complexity of these requirements, it is necessary to develop and implement a risk assessment methodology of software supportability with the proper system mission perspective to ultimately assist the top level decision maker. In the assessment of risk, the first criteria to establish are the baselines against which to measure the risk. This report contains the results of a study which collected software support activity data from a variety of DoD software support facilities and systems. The data collected was used to develop historical profiles of the activities observed. These profiles are the risk baselines against which negative outcomes can be determined from evaluations of software support risk.
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