Abstract
<span>This paper investigates the role of quality management practices in software industry of Pakistan.<span> We present a comparison between the more-experienced and less-experienced firms with respect<span> to the critical factors of quality management. The critical factors of quality management<span> practices in the software industry are first identified from the literature survey and validated<span> through an empirical study. The study attempts to probe the influence of “age of quality” and<span> “use of software” over software quality management practices and programs. The results of the<span> study shows that the ‘age of quality” and “use of software” have partial influence over the<span> software quality management.<br /><br class="Apple-interchange-newline" /></span></span></span></span></span></span></span></span>
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