Abstract
The enterprises today including small and medium enterprises (SMEs) are dependent on software to accomplish their objectives and maintain survivability and sustainability in their businesses. Although many studies in software quality have been carried out previously, they still lack for the correlation between software quality and the impact to SMEs productivity. The objectives of this study are to determine the quality factors from management’s perspective and to determine the impact of software quality and the productivity of SMEs. It is implemented through a survey conducted in Malaysia which involves 43 respondents who are among the managers and management of SME companies. The survey indicates that efficiency, expandability, functionality, reusability, safety and usability are the most influential factors from a management perspective. The research hypotheses defined are accepted with strong relationships between the defined variables. It shows that the level of software quality assessment in SMEs is correlated with the level of its productivity. Based on these findings, a software quality and productivity (SQAP) model for SME is developed. This paper presents the development of SQAP model which can be used as the standard and guideline in the process of obtaining and upgrading software in SMEs and can further be applied in quality assessment in the organisations.
Highlights
The business world today is progressing and changing at a rapid pace
The study presented in this paper aims to discover the role of software quality on the success of SMEs
Yang et al further concluded that human resource management as total quality management (TQM) practice significantly correlated with customer satisfaction [27]
Summary
The business world today is progressing and changing at a rapid pace. The fundamental reason behind the rapid progress is technological development and advancement. Small and Medium Enterprises (SMEs) are mostly defined in term of a number of employees and the annual turnover. European Commission defined SMEs criteria as: 1) the organisation is an enterprise, 2) has fewer than 250 employees, 3) has an annual turnover not exceeding €50 million, and 4) is an autonomous company [1]. In Malaysia, the SME definition is stated as the following: Sales turnover and a number of full-time employees are the two criteria used in determining the definition with the “OR” basis as follows: For the manufacturing sector, SMEs are defined as firms with sales turnover not exceeding RM50 million OR a number of full-time employees not exceeding 200
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