Abstract
In order to use software processes successfully, they need to be assessed regularly, and the assessment results need to be used to improve these processes. To support these steps, Software Process Improvement (SPI) initiatives use various standards and methods that help companies to assess their process quality and maturity, and to set up improvement and measurement programs. This chapter provides an overview of software process assessment and improvement, introducing the basic concepts of quality management, with a special emphasis on relevant standards. Furthermore, we introduce the Capability Maturity Model Integration (CMMI) and SPICE as the two major assessment and improvement models. We conclude this chapter with an overview of some alternative approaches.
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