Abstract
The Contel Technology Center's Software Engineering Laboratory (SEL) has as one of its goals the improvement of software productivity and quality throughout Contel Corporation. The SEL's Process and Metrics Project addresses that goal in part by recommending metrics to be collected on each software development project throughout the corporation. This article suggests a set of metrics for which data are to be collected and analyzed, based on a process maturity framework developed at the Software Engineering Institute. Metrics are to be implemented step by step in five levels, corresponding to the maturity level of the development process. Level 1 metrics provide a baseline for comparison as improvements are sought. Level 2 metrics focus on project management. At the third level, metrics measure the products produced during development, while level 4 metrics capture characteristics of the development process itself to allow control of the process. Finally, the feedback loops of level 5's process metrics permit the metrics to be used to change and improve the development process.
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