Abstract
A quantitative approach for evaluating the quality of a software package is proposed. The method is based on the principle that poor quality is closely associated with certain losses and users, consciously or sub-consciously, view these losses as the true software quality metrics. A model is developed that combines all these metrics into a single metric which measures the total loss to a user due to the poor quality of a package. Applications of the model to software development and testing are discussed.
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