Abstract
ENGLISH ABSTRACT: The industrial milieu is a traditional area for hard systems analysis, and the optimization of processes using reductionist approaches. Soft Systems Thinking, with its powerful use of conceptual modelling, has been neglected in the West, but has been applied by the Japanese - with some very surprising results. It is suggested that South African industry could benefit from an injection of soft systems thinking. AFRIKAANSE OPSOMMING: Die bedryfsomgewing is h tradisionele gebied vir die toepassing van hardestelselontleding, en die optimalisering van prosesse deur die gebruik van benaderings wat die probleme maklik kan herlei. Sagtestelselontleding, met die klem op konsepsuele modulering, word min in Westerse lande gebruik, maar het in Japan verbasende resultate opgelewer. Dit word voorgestel dat ondernemings in Suid Afrika sal kan baat deULgebruik te maak van die sagtestelselbenadering.
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