Soft Skills, Attitudes, and Personality Traits: How Does the Human Factor Matter? A Systematic Review and Taxonomy Proposal through ProKnow-C Methodology

Abstract

In the realms of operations management (OM) and supply chain management (SCM), the significance of the human factor (HF) is increasingly recognised as a pivotal determinant of corporate performance. This burgeoning interest aligns with the recognition that individual characteristics—spanning personality traits, attitudes, and soft skills—play a critical role in enhancing organisational outcomes. Despite growing scrutiny, the discourse is hampered by terminological ambiguity and the conflation of critical human-centric concepts within the OSCM context. Addressing this gap, our study embarks on a mission to dissect and delineate the nuanced distinctions among “soft skills”, “attitudes”, and “personality traits”. By proposing a clear and actionable taxonomy, this paper aims to facilitate the practical application and understanding of these terms within organisational settings. Leveraging the “Knowledge Development Process-Constructivist” (ProKnow-C), we conducted a systematic examination of the existing scientific literature to unearth and critically review pertinent bibliometric and content analyses. Our work not only illuminates the path for future research but also underscores the necessity of clarity and precision in the conceptualisation and application of human-factor considerations in OM and SCM.