Abstract
This case is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values.Rahul had to make an important decision that could affect the career of several people, including his boss. Excerpt UVA-OB-1172 Giving Voice to Values Rev. Dec. 28, 2016 Soft Issues in the Software Industry (A), On the evening of 30 September 2008, Rahul sat in his cubicle at XYZ's Gurgaon office, with his head in his hands. Over the next few hours, he had to make an important decision that could affect the career of several people, including his boss. Just 36 hours ago, his client's main database, which included a record of all transactions on the client's online supply-chain portal, had been critically affected when more than 10 million transactions were deleted. On discovering this, Rahul's team had worked continuously and tirelessly to rectify the mistake with minimum data losses. The whole team had sighed with relief after the problem had been resolved. . . .
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