Abstract
The vast majority of the reported case studies of the use of soft systems methodology (SSM) concern themselves with large organizations. In this paper we examine a case study concerning the use of SSM in a small to medium enterprise (SME). The key consideration of this paper is that regardless of whether it be used in a small or large organization, by dealing with ‘problematical situations’ as opposed to problems, SSM enables a more thorough investigation of information systems needs to be performed. The political arena in an SME can be just as complex as within a large organization, and therefore SSM is just as appropriate in an SME environment as in a large organization environment. Copyright © 1999 John Wiley & Sons, Ltd.
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