Socioeconomic Disparities in Online Patient Portal Utilization Among Total Knee Arthroplasty Recipients

Abstract

BackgroundSince 2021, the Centers for Medicare and Medicaid Services have mandated that patients have open access to their medical records. Many institutions use online portals, which allow patients to access their health information and communicate with care teams. Our research aimed to evaluate demographic patterns for online patient portal utilization in patients undergoing total knee arthroplasty (TKA). Further, we assessed if and how portal engagement contributes to perioperative outcomes. MethodsThis study retrospectively reviewed primary and elective TKA from 2017 to 2022 at a single academic institution. Patients were stratified into two groups based on their online portal status: activated (A) or not-activated (NA). Baseline characteristics and postoperative outcomes were collected from the electronic medical record and compared. ResultsIn total, 10,995 patients were included: 8,330 (75.8%) were A and 2,625 (24.2%) were NA. The NA group was significantly older (P < 0.001); more likely to be Black (P < 0.001), women (P < 0.001), single/divorced/widowed (P < 0.001), non-English speaking (P < 0.001), and Medicare or Medicaid insured (P < 0.001); from zip codes with median incomes below $50,000 (P < 0.001), and more likely to be American Society of Anesthesiologists (ASA) class III or IV (P < 0.001). Patient-reported outcome measure (PROM) completion rates were significantly lower in the NA group (15.3 versus 47.7%, P < 0.001). Lengths of stay (LOS) were significantly higher in the NA group (2.7 versus 2.1 days, P < 0.001). The NA group was significantly more likely to be discharged to skilled nursing facilities (P < 0.001). Comparable rates of 90-day emergency department visits, readmissions, as well as 90-day and two-year revisions, were observed across groups. ConclusionThere are significant disparities in online portal activation status based on patient demographics. Patients who have activated portals had significantly higher PROM completion rates, shorter LOS, and higher rates of home discharge. Further research should determine which other factors may affect patient portal utilization and inform interventions to improve portal utilization among minority populations.