Abstract
Its undeniable that the urban freight transport interferes on the quality of urban life. At the same time benefiting from availability and variety of necessary products for their subsistence, the population suffers with a large number of problems generated while trucks are carrying out deliveries. This study aims to identify, through qualitative research, the perception of society regarding the presence of delivery trucks in four urban neighborhood of Porto Alegre city: Floresta, Cristo Redentor, Humaita and downtown. It was observed during the interviews that people only see the trucks when they feel negatively affected by them. The largest amount of problems expressed by respondents occurs when trucks are parked performing the loading and unloading. The interruptions in traffic flow to maneuvers, interruptions in the pedestrians flow on the sidewalk due to goods loading and unloading and contribution to congestion problems presented the highest manifestations.
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