Abstract

The role of social-support in stress coping literature has predominantly been viewed as a positive resource, neglecting its associated costs for both providers and recipients. This research addresses the gap in understanding the interaction effects of different forms of social-support, packaged either as demands or resources, in various social-contexts. By integrating Social Cognitive Theory (SCT) and Job Demands and Resources Theory (JD-R), this study proposes a conceptual framework and develops propositions to advance theoretical knowledge. A systematic literature review in the Business and Management domain is utilized to identify relationships between social-support, coping, and burnout. The research offers practical implications for managers in designing effective social-support interventions by considering costs and appropriate social-context.

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