Social Support Affect Nurses’ Job Satisfaction: A Literature Review

Abstract

BACKGROUND: Social support is an important predictor in improving job satisfaction. Nursing work satisfaction, in general, has a direct relationship with the positive impact on the quality of nursing services. Nurses who have good job satisfaction will produce good and optimal work performance that can create patient satisfaction. Results survey expressed the nurse lacks good support and the satisfaction of the felt work of the nurse is at a low level. AIM: This study aims to review the nursing works of literature about relation to social support and identify the factors that may impact on job satisfaction among nurses. METHODS: This literature uses inclusion and exclusion criteria, articles obtained, reviewed, and obtained from databases, namely, Google Scholar (2015–2020), PubMed (2015–2020), and Wiley Online Library (2015–2020). The search strategy with terms used in English is as follows: Social support and nurses’ and job satisfaction. The year the literary source is taken from 2015 until 2020. Search strategy with the keyword “social support and nurse or job satisfaction,” and in Bahasa Indonesia “dukungan sosial dengan kepuasan kerja perawat.” This is to make sure all the articles obtained are relevant and appropriate, then the full text is downloaded and saved. RESULTS: Initial identification of titles and abstracts is PubMed obtained 418,738 articles, at Wiley Online Library acquired 34,229 whereas on Google Scholar acquired 4400 articles so total obtained 457,367 articles. Review Literature results from 10 articles stating that social support is significantly and positively influential with nursing work satisfaction, social support to moderate work satisfaction against psychological pressure, as well as social support and job satisfaction affecting the desire of nurses to not abandon their work (turnover). CONCLUSION: Social support can affect the jobs satisfaction of nurses, unresolved dissatisfaction can reduce the quality of nursing services and will have an impact on increasing the mortality rate.