Social security in pandemic times: an analysis on access to emergency Aid at CRAS in Riacho Fundo II

Abstract

This study aims to analyze the access of users of the CRAS (Social Assistance Reference Center) in Riacho Fundo II, Brasília-DF, during the COVID-19 pandemic period (SARS-CoV-2), between 2020 and 2022. It considers the concerns surrounding the Emergency Aid, an urgent measure adopted by the Federal Government, in an analysis of the performance of the so-called social assistance services. The theoretical framework of the research is based on a reflection that follows the guidelines of a qualitative-quantitative approach, meaning a qualitative understanding of the phenomenon through bibliographic research, followed by a quantitative application involving field research and data tabulation.A multiple-choice questionnaire was administered to establish a behavioral profile of the study group. The obtained results led to the conclusion that there were various obstacles to ensuring citizenship and access to assistance rights during a health, economic, and social crisis, which reaffirmed the importance of socially relevant actions in safeguarding the rights of the vulnerable population. With knowledge of these challenges, the Federal, State, and Municipal governments can work to improve their management capacity, reduce bureaucracy for receiving assistance, and consider aspects of support and monitoring for these beneficiaries. This study is justified by recognizing that during the pandemic, providing assistance to the population is considered an essential service and a legally guaranteed right.