Abstract
Bob manages a team that designs and builds widgets. Life would be sweet, except that Bob’s team is distributed over three sites, located in three different time zones. Bob used to collect lots of frequent flyer miles traveling to attend meetings. Lately, however, business travel has evolved into a humanly degrading, wasteful ordeal. So Bob has invested in a high-bandwidth video communications system to cut down on business travel. Counting direct costs, the system was supposed to pay for itself within three months. There is a problem, however.
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