Social Network Analysis in Software Development Projects: A Systematic Literature Review

Abstract

Software development in project teams has become more and more complex, with increasing demands for information and decision making. Software development in projects also hugely depends on effective interaction between people, and human factors have been identified as key to successful software projects. Especially in this context, managing and analyzing social networks is highly important. The instrument of social network analysis (SNA) provides fine-grained methods for analyzing social networks in project teams, going beyond the traditional tools and techniques of project management. This paper examines the importance of the application of SNA in software development projects. We conducted a systematic literature review (SLR) of research on software development projects and social network data published between 1980 and 2019. We identified and analyzed 86 relevant studies, finding that research on software development projects spans the topics of project organization, communication management, knowledge management, version and configuration management, requirement management, and risk management. Further, we show that most studies focus on project organization and that the most common method used to gather social data relies on automated extraction from various software development repositories in the SNA context. Our paper contributes to the software development literature by providing a broad overview of published studies on the use of social networks in helping software development projects. Finally, we identify research opportunities and make suggestions for addressing existing research gaps.