Social media as micro-encounters

Abstract

Purpose The purpose of this paper is to introduce a framework for understanding how millennial social media use preferences can help public administrators change their delivery ethos to foster meaningful micro-encounters in digital spaces to then create public value. Ideally, these micro-encounters encourage public values creation from both the user (government) and audience side. Traditional government social media use often is one-way push without much care for dialogue and discussion. This revised framework shifts that thinking from the social media creation phase, allowing public administrators to use the tools in a more creative way. Design/methodology/approach The approach to the paper is theoretical, meaning the theoretical framework brings together lines of scholarship that have previously run parallel: millennial social media use preferences, government social media, and public values creation. Findings The theoretical framework offers propositions for future inquiry. The framework shows how traditional public sector social media use fails when it comes to creating meaningful spaces for interaction, which ideally is the purpose of social media. Practical implications The framework offered herein can help practitioners change the way they set up and even currently use social media tools to engage with the public. Though the framework is based on millennial social media preferences, any generation can benefit from a more open, inclusive platform that strives to foster public values such as collaboration, dialogue and transparency. Originality/value The theoretical framework generated for this paper brings together usually separate literatures to create a more holistic picture of social media use for public administrators.