Social Intelligence and Effective Service Delivery in Public Secondary Schools, Akwa Ibom State, Nigeria

Abstract

In every competitive market, effective service delivery is needed to stay afloat. In consideration of the numbers of secondary schools springing up in recent times, it was necessary to investigate effective service delivery as predicted by social intelligence of Management in using secondary schools in Akwa Ibom State. The Ex-post facto design was adopted for the study. The study population of 2,583 staff at Management cadre was used, from which a sample size of 537 was selected using multistage sampling procedure. The instruments were structured questionnaire christened management social intelligence questionnaire (MSI) and effective service delivery (ESD). The reliabilities of the instruments (MSI and ESD) were tested using the Cronbach Alpha statistical tool, which yielded correlation coefficients of 0.75 and 0.83 respectively. Data obtained from 537 Management staff of secondary schools in the study area were analysed using linear regression. Results revealed that Management social intelligence: interpersonal relationship, situational control, and self-judgement significantly predict leadership’s effective service delivery in public secondary schools in Akwa Ibom State. Therefore, it was recommended that the Ministry of Education and State’s Secondary Education Board should pay close attention to Management social intelligence in public secondary schools to ensure continuous patronage of this sector. Keywords: Social Intelligence, Service Delivery, Management, Public School and DOI: 10.7176/JEP/11-8-16 Publication date: March 31 st 2020