Abstract
Social Emotional Climate was developed by De Rivera (1992), as the presence of collective emotions generated in a determined temporal and socio-economic context, broadening the approach that emotions are felt in an individual way only. The aim of this research was to investigate the levels of Emotional Social Climate and Social Well-being in public transport users, and if there are differences between the context of the different transports and the relation between the above mentioned variables. In order to verify this associations, a sample of 300 public transport users was selected, with 149 bus passengers and 151 train users who travel from the Southside of Great Buenos Aires, to Buenos Aires City. The average age of the sample was 35.57 (SD 10.64, Minimum: 18 Maximum: 68). The study was quantitative, correlational and differential with groups. The instruments used to assess these variables were the Scale of Social Emotional Climate (CE, De Rivera, 1992) and the Scale of Social Well-being (Keyes, 1998) in its Spanish version translated by Blanco and Diaz (2005). The results indicate a Negative Emotional Climate in general, but more representative rail users. In addition differences are observed in the dimensions of Social Well-being, presenting a better perception of it those who do not use the train as their transportation of preference. On the other hand, in the Emotional Climate and Social Well-being influence the different transport schedules used, people’s activities during the trip and the reason why each medium is chosen.
Highlights
IntroductionIn a context of discomfort in relation to the public transport service of trains, different ways of expressing disagreement emerged between its users, exceeding the institutional procedures in the resolution of conflicts [20].Rebón et al (2010), in his research on forms of social disconformance in which users have a direct action in the system of public rail transport in the metropolitan area of Buenos Aires, raised the hypothesis that train users spontaneously express their dissatisfaction with the service.On the one hand, we can to think that with these problems into play the concept of Emotional Social Climate, which reflects both the way people think and how most people feel in any situation, by judgments that are based on experiences and personal observations [2].1.1
The question we propose based on this theme is whether there is a relationship between the emotional social climate and social welfare
The results obtained through the analysis of means corresponding to the variable Emotional Social Climate indicated that there is a high perception of the Negative Climate over the Positive Climate, since an average score higher than 30.6, indicates a high level of the first, giving as a result in the sample 51.61
Summary
In a context of discomfort in relation to the public transport service of trains, different ways of expressing disagreement emerged between its users, exceeding the institutional procedures in the resolution of conflicts [20].Rebón et al (2010), in his research on forms of social disconformance in which users have a direct action in the system of public rail transport in the metropolitan area of Buenos Aires, raised the hypothesis that train users spontaneously express their dissatisfaction with the service.On the one hand, we can to think that with these problems into play the concept of Emotional Social Climate, which reflects both the way people think and how most people feel in any situation, by judgments that are based on experiences and personal observations [2].1.1. In a context of discomfort in relation to the public transport service of trains, different ways of expressing disagreement emerged between its users, exceeding the institutional procedures in the resolution of conflicts [20]. Rebón et al (2010), in his research on forms of social disconformance in which users have a direct action in the system of public rail transport in the metropolitan area of Buenos Aires, raised the hypothesis that train users spontaneously express their dissatisfaction with the service. We can to think that with these problems into play the concept of Emotional Social Climate, which reflects both the way people think and how most people feel in any situation, by judgments that are based on experiences and personal observations [2]. Norms and beliefs about interpersonal and group relationships are involved in given social settings [2, 4, 6, 5, 8, 25].
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