Abstract
A Product-Service Systems (PSS) is composed of service and product element to provide values for relevant stakeholders. A typical service interaction involves providers and receivers, and respective values are provided in a social interaction. When service channel is supported by physical touchpoints, receivers will interact with products, which may interact with providers. Thus, in PSS, various kinds of interactions occur in diverse social contexts. These social contexts can be repre- sented using graphs where nodes represent stakeholders and product touchpoints and attributed edges represent the interaction. Interaction among products as well as that of human stakeholders and that of human and product touchpoint can be described using such a graph-based representation. In designing and operating PSS with internet of things, social context representations could be used in analyzing and comparing key aspects of social interaction types to retrieve similar cases to exploit related interaction design strategies and operation know-hows.
Highlights
Product-Service Systems (PSS) composed of services and products tightly integrated as systems and business models have been recognized as the emerging concept to address diverse values
This paper has introduced a representation method for social interaction context of stakeholders and products in PSS
This paper has described the representation of social context of service interaction in PSS with internet of things (IoT)
Summary
Product-Service Systems (PSS) composed of services and products tightly integrated as systems and business models have been recognized as the emerging concept to address diverse values. Designing activities of various stakeholders considering interaction with other stakeholders as well as products is essential in designing PSS. Social contexts are even more crucial in service interactions because of service in performed by. (2015) Social Context Representation in Product-Service Systems with Internet of Things. As the social context is an important issue in PSS, proper representations of social contexts for various kinds will be needed to compare various PSS concepts and support designing processes. This paper will describe a representation method of social context of service interaction in PSS with internet of things (IoT). As a specific case of PSS with IoT, Smart Plug PSS cases are used to demonstrate the validity and utility of the representation
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